Key challenges and solutions for ambulance operations

Challenge: Limited EMS operator training program

The top three driver errors reported by NHTSA are a lack of hazard avoidance (92.6%), a lack of situational awareness (92.6%) and speeding (14.8%). Agencies can’t reliably or safely reproduce them on demand, which limits deliberate practice.

Solution: A simulator with a built-in high-quality training program

Our emergency services driver training simulators offer a turnkey solution for training through already developed courses and scenarios within FireSim™. It also offers instructor tools to ensure standardized training across multiple ambulance fleets. Drivers can work on their training in between calls and at their own pace. 

Challenge: Poor defensive driving skills

The top pre-crash factors in the SCI report signal a lack of defensive driving skills in EMS drivers: darkness (33.3%), poor weather (22.2%) and poor visibility (3.7%). Other drivers were also a major factor in crashes, with their errors accounting for 73.7% crash factors. If not corrected, this performance gap will continue to contribute to preventable crashes. 

Solution: Build up your fleet’s skills

FireSim™ realistically simulates driving an ambulance through force-feedback, allowing EMS crew members to practice in a controlled environment. Our simulators allow instructors to adjust various scenario settings such as lighting, weather conditions and other drivers - addressing all the top issues. Drivers can practice as much as required until they successfully pass scenarios and build muscle memory. 

Challenge: Overconfidence when the sirens are on

Another significant driver behavior noted was that in 40.7% of ambulance crashes, lights and sirens were on even when they were not needed. But high-priority responses heighten urgency and can narrow perception, increasing the chance of speeding, rolling intersections or assuming other road users will yield.

Solution: Customize training to build discipline

Customization tools in our simulators can dynamically adjust surrounding vehicles mid-scenario to test judgment, reinforce policy and coach speed discipline under pressure. This targeted practice strengthens situational awareness and decision-making, reducing preventable incidents while maintaining response efficiency.

Learn more about our emergency services driver training simulators. Speak to one of our representatives for a consultation.